Privacy Policy
Privacy Policy
Last updated: September 2026
At Otte Gallery, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit or use the Otte website, how we use it, who we may share it with, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Otte Gallery is a contemporary art gallery based at:
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
England
If you have any questions about how we use your personal information, please contact us at:
2. Information we collect
Depending on how you use our website, we may collect:
Your name
Email address
Telephone number
Billing and delivery address
Information relating to your purchases and orders
Information you provide when making an artwork enquiry
Information you provide through contact forms
Information you provide when signing up to our mailing list
Correspondence between you and Otte
Website usage information, including information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this policy.
3. How we use your information
We may use your information to:
Process and fulfil orders
Arrange delivery or collection of artwork
Respond to enquiries
Provide information about artworks you have asked about
Communicate with you about an order or enquiry
Provide customer service
Send newsletters and information about exhibitions, events, new work and Otte news where you have chosen to receive these communications
Maintain and improve our website
Understand how visitors use our website
Detect and prevent fraud or misuse
Meet our legal, accounting and regulatory obligations
We will not use your personal information for purposes that are incompatible with those described above without informing you where required.
4. Our lawful basis for processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, this may include:
Contract: where we need your information to process an order or provide goods or services you have requested.
Legitimate interests: where processing is necessary for the operation and improvement of our business, website and customer relationships.
Consent: where you have actively chosen to receive marketing communications or consented to certain cookies or similar technologies.
Legal obligation: where we need to retain or process information to comply with legal, tax or accounting requirements.
You can withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
5. Squarespace and other service providers
Our website and online shop are operated using Squarespace.
Squarespace may process information submitted through our website, including information relating to customer accounts, orders, checkout, payments and website usage, in order to provide its services to us.
We may also use other trusted third-party service providers to operate our business, such as:
Payment providers
Delivery and courier services
Email marketing services
Website analytics services
Accounting and bookkeeping services
IT and website service providers
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
Squarespace provides further information about data privacy and GDPR on its website.
6. Payments
Payments made through our website are processed by the payment provider selected at checkout.
We do not normally have access to your complete payment card details.
Payment providers may process your personal information in accordance with their own privacy policies and terms.
7. Marketing
If you choose to subscribe to the Otte mailing list, we may use your name and email address to send you newsletters and information about:
New exhibitions
Artists and new work
Gallery events
New collections
Otte news and updates
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
We will not sell or rent your personal information to third parties for marketing purposes.
8. Cookies and analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function, including features relating to shopping, checkout and security.
We may also use analytics and other non-essential technologies to understand how visitors use our website and help us improve it.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie banner or through your browser settings.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information relating to purchases, payments and financial transactions may need to be retained for longer to comply with legal, accounting or tax requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your rights
Under UK data protection law, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent
Request a copy of certain personal information in a portable format
If you would like to exercise any of these rights, please contact:
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on this page.
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
England