Terms & Conditions
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to your use of the Otte Gallery website and to purchases made through our online shop.
By using our website or placing an order, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About Otte
Otte Gallery is a contemporary art gallery based at:
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
England
Email: hello@ottegallery.co.uk
2. Artwork and product information
We make every effort to ensure that artwork descriptions, measurements, photographs, prices and other information displayed on our website are accurate.
Artwork is often handmade or one-of-a-kind, and therefore natural variations in colour, texture, surface and finish may occur.
The appearance of artwork and objects may also vary slightly depending on your screen and device.
Where dimensions are provided, they are intended as a guide. Please contact us if you require any additional measurements or information before purchasing.
3. Artwork availability
Most of the artwork available through Otte is original and one-of-a-kind.
An artwork may therefore become unavailable before an online order can be processed. If this happens, we will contact you as soon as possible and provide a full refund where payment has already been taken.
Artwork shown as sold or unavailable is not available for purchase unless otherwise stated.
4. Prices
All prices displayed on our website are in pounds sterling (£).
Where applicable, prices include VAT.
Delivery charges are shown separately where they apply.
We reserve the right to change prices at any time, but changes will not affect an order that we have already accepted.
5. Placing an order
When you place an order through our website, you are making an offer to purchase the artwork or product selected.
After placing an order, you will receive an acknowledgement confirming that we have received your order.
Your order is accepted when we confirm that the artwork has been allocated to you and is being prepared for fulfilment.
We reserve the right to refuse or cancel an order where, for example, an artwork has already been sold or there has been an obvious pricing or listing error.
If we cancel an order after payment has been taken, we will issue a full refund.
6. Payment
Payment is made through the payment options available at checkout.
We do not store complete payment card details.
Payment processing is handled by our payment providers and is subject to their own terms and privacy policies.
7. Delivery
We take care to package artwork securely and select an appropriate delivery method based on the size, weight, value and destination of the work.
Smaller artworks and objects may be sent using tracked delivery services.
Larger or higher-value artworks may be delivered using specialist art couriers.
Estimated delivery times may vary depending on the artwork, destination and delivery service.
Where specialist delivery is required, we may contact you after purchase to arrange a suitable delivery time.
We will provide delivery information and any applicable delivery charges before you complete your purchase.
8. Collection from the gallery
You may choose to collect your purchase from Otte Gallery where this option is available.
Please contact us in advance so that we can have your artwork safely prepared for collection.
Our address is:
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
9. International delivery
We can arrange international delivery for many artworks.
International delivery costs vary according to the size and value of the artwork and the destination.
If international delivery is not available through the website for a particular artwork, please contact us at hello@ottegallery.co.uk and we will provide a shipping quote where possible.
Customers receiving artwork outside the UK may be responsible for import duties, taxes or other charges imposed by the destination country.
10. Damaged artwork
We take care to package artwork appropriately before dispatch.
If your artwork arrives damaged, please contact us as soon as possible at hello@ottegallery.co.uk and provide photographs of the artwork, packaging and damage where possible.
Please retain the original packaging until the matter has been resolved, as the courier or insurer may require it.
We will work with you to resolve the issue in accordance with your statutory rights and any applicable delivery or insurance arrangements.
11. Returns and cancellation
If you purchase an artwork online as a consumer, you will generally have a legal right to cancel your order within 14 days of receiving the artwork, without giving a reason.
If you wish to cancel your purchase, please contact us at hello@ottegallery.co.uk within the applicable cancellation period.
Following cancellation, you will generally have a further 14 days to return the artwork.
Artwork should be returned safely and in the condition in which it was received.
Unless the artwork is faulty, damaged or not as described, you may be responsible for the direct cost of returning the artwork where we have informed you of this before purchase.
We will refund the purchase price and applicable standard delivery charge in accordance with applicable consumer law once the artwork has been returned, or you have provided evidence that it has been returned.
We may withhold reimbursement until we have received the artwork back or you have supplied evidence that it has been returned.
Nothing in these Terms & Conditions affects your statutory rights.
12. Exceptions to cancellation rights
Certain goods may not carry the usual cancellation rights.
This may include artwork or products that have been made to your specifications or personalised specifically for you.
Where a particular purchase is exempt from the usual cancellation right, we will make this clear before you place your order.
13. Faulty or incorrectly supplied artwork
If an artwork is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible.
Your statutory rights remain unaffected.
We will work with you to provide an appropriate remedy in accordance with applicable consumer law.
14. Ownership of artwork and content
All artwork images, photographs, written content and other material displayed on the Otte website are owned by Otte, the relevant artist, or the respective rights holder unless otherwise stated.
You may not reproduce, copy, distribute, commercially exploit or otherwise use this material without prior written permission from the relevant rights holder.
Purchasing an original artwork does not automatically transfer copyright in the artwork to the purchaser.
15. Website availability
We aim to keep the website available and functioning correctly but cannot guarantee that it will always be uninterrupted or free from errors.
We may occasionally suspend access to the website for maintenance, updates or other operational reasons.
16. External websites
Our website may contain links to third-party websites.
These links are provided for convenience and information. Otte is not responsible for the content, availability or privacy practices of third-party websites.
17. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections provided by the law of the country in which you live where applicable.
18. Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on this page.
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
England