Shipping & Returns
Shipping & Returns
We want your artwork to arrive safely and securely. Every piece is carefully packaged and we select the most appropriate delivery method based on the artwork and destination.
UK Delivery
Smaller artworks and objects are typically sent using a tracked delivery service.
Larger or higher-value artworks may be delivered using a specialist art courier.
Delivery costs are calculated according to the size, weight, value and destination of the artwork and will be shown at checkout where available.
For some larger works, we may contact you after purchase to arrange a suitable delivery time.
International Delivery
We can arrange international delivery for many artworks.
If international delivery is available at checkout, the applicable shipping cost will be shown when you place your order.
For larger or more specialist works, please contact us before purchasing and we can provide a delivery quote.
Customers outside the UK may be responsible for customs duties, import taxes and other charges imposed by their destination country.
Collection from Otte
You are welcome to collect your artwork from the gallery in Falmouth.
Please contact us in advance so we can have your artwork safely prepared.
Otte Gallery
29 High Street
Falmouth
Cornwall
TR11 2AD
When will my order arrive?
Delivery times vary depending on the artwork, destination and delivery method.
We will provide an estimated delivery timeframe when you place your order. If specialist delivery is required, we will contact you to arrange this.
If you need an artwork by a particular date, please contact us before ordering and we will do our best to help.
If your artwork arrives damaged
Although we take great care when packaging every artwork, damage can occasionally occur during transit.
If your artwork arrives damaged, please contact us as soon as possible at:
Please send photographs of:
The artwork
The packaging
Any visible damage to the packaging
Any damage to the artwork
Please keep all original packaging until the matter has been resolved.
Returns
If you purchase an artwork online as a consumer, you will generally have a legal right to cancel your purchase within 14 days of receiving the artwork.
If you would like to return an artwork, please contact us at hello@ottegallery.co.uk before sending it back.
Artwork should be returned safely and in its original condition where possible.
You may be responsible for the direct cost of returning an artwork where applicable and where this has been explained before purchase.
Once the artwork has been returned, we will process your refund in accordance with applicable consumer law.
Made-to-order and personalised work
Some commissions, bespoke pieces and personalised products may not be eligible for cancellation under the usual distance-selling rules.
We will confirm the applicable terms with you before you proceed with a bespoke or personalised purchase.
Questions?
If you have any questions about delivery, collection or returns, please contact Luke at: